Cancellation & Refund Policy
Last updated: October 2026 • Applicable to Tabliyo Technologies
At Tabliyo Technologies, we strive to deliver transparent, reliable restaurant operating software. This policy outlines how subscription cancellations and refund requests are handled in accordance with Indian payment gateway guidelines (including Razorpay) and consumer protection standards.
Mandatory Refund Turnaround Window
Once an eligible refund is verified and approved by our billing team, the credit will be automatically initiated to the customer's original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days in accordance with standard banking settlement procedures.
1. Subscription Cancellation
Restaurant partners can cancel their monthly or annual Tabliyo subscription at any time without penalty or termination fees:
- Self-Serve Dashboard: You may cancel your renewal directly within your Tabliyo Owner Portal under Billing & Subscriptions prior to the upcoming renewal date.
- Support-Assisted Cancellation: Alternatively, you may submit a cancellation request by emailing info@tabliyo.com from your registered business email address at least 48 hours prior to renewal.
- Effective Period: Upon cancellation, your account will remain fully operational until the end of the current paid billing cycle. You will not be billed for subsequent cycles.
2. Refund Eligibility & Exceptions
Because Tabliyo OS is a cloud-based Software-as-a-Service (SaaS) platform where digital infrastructure, databases, and restaurant domain routing are provisioned immediately upon transaction confirmation, the following refund rules apply:
- First Month Free Trial (Starter Tier): New restaurant partners receive their first month free with zero upfront financial commitment. No refund is required as no fees are collected.
- Recurring Subscriptions: Subscription payments are billed in advance on a recurring monthly or yearly cycle. Partial billing periods or unused days within an active cycle are non-refundable.
- Technical Duplicate Charges: If an account is inadvertently charged multiple times due to payment gateway timeouts or network latency, a 100% full refund of the duplicate amount will be issued immediately upon verification.
- Service Non-Delivery / Critical Outage: If Tabliyo fails to provision your restaurant access within 72 hours of payment confirmation and our support team is unable to resolve the issue, a full refund of the initial subscription charge will be granted.
3. Hardware & External Integrations
Tabliyo provides software services only. Any hardware acquired by the restaurant (such as thermal receipt printers, Android POS tablets, QR display stands, or Wi-Fi routers) is subject to the respective third-party manufacturer warranty and return policies. Tabliyo does not process hardware returns or refunds.
4. How to Submit a Refund or Dispute Request
To request a refund for an eligible transaction, please email our finance desk with the following details:
To: info@tabliyo.com, hello@tabliyo.com
Subject: Refund Request - [Restaurant Name] - [Order/Payment ID]
Required Info: Registered Phone, Transaction Date, Razorpay Payment ID, and Reason for Refund
Our billing team will review the request within 24 to 48 business hours. If approved, you will receive confirmation and the credit will be routed back to your bank within 5 to 7 working days.